01 / Engagement
Customer conversation automation
An AI assistant supports customer conversations across a business with an extensive network of retail stores and service centers.
The engagement
AI support for everyday customer conversations.
DEQX implemented an AI customer support assistant for Switch, a Malaysian technology retailer and Apple Premium Partner. The assistant handles customer conversations, with human escalation where needed.
02 / Engagement
Support at operating scale
The client record reports approximately 450–650 conversations from distinct users each day, with around 75–80% handled successfully without human escalation.
Engagement snapshot
The support workload, in context.
Approximate figures recorded in the existing client profile; these describe that engagement rather than a performance guarantee.
450–650
Daily conversations
Conversations from distinct users reported per day.
75–80%
Handled without escalation
Chats reported as handled successfully without human escalation.
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Capabilities connected to this client.
Explore the DEQX service areas linked to Switch. Visit each service page for its broader capabilities and delivery approach.
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